HOPE Logo

HOPE (Plymouth) Credit Union Ltd



 

How to Contact Us

By Post

Please send all post to the credit union office, address as follows:

HOPE (Plymouth) Credit Union Ltd
142 Union Street
Stonehouse
Plymouth
UK
PL1 3HL

By Telephone

Credit Union office: +44 (0)1752 301871

Secretary: +44 (0)1752 215528

Treasurer: +44 (0)1752 892234

By Email

Credit Union office: office@hopecreditunion.co.uk

Secretary: secretary@hopecreditunion.co.uk

Treasurer: treasurer@hopecreditunion.co.uk

At any Service Point

All our Service Points have trained officers who can help you with any of the services we offer. For opening times, please click here.

Have you got a complaint?

In the extremely unlikely event that you have a complaint regarding any of the services we supply, in the first instance, please write to our Complaints Officer as below.

Complaints Officer
HOPE (Plymouth) Credit Union Ltd
142 Union Street
Stonehouse
Plymouth
UK
PL1 3HL

or alternatively to any of the other Board members. We will consider your complaint and get back to you as soon as we can and will formally reply to your complaint within 8 weeks of receipt.

If this does not resolve the problem to your satisfaction, you can then contact the Financial Ombudsman Service (FOS), telephone 0300 123 9 123. Full details will be supplied in our formal written reply. You can find out more information about the Financial Ombudsman Service by visiting their website at www.financial-ombudsman.org.uk.

Any Comments on This Website?

We would welcome any feedback you have with regard to this site.
  • Is there something missing or something you'd like to see?
  • Is there something that's wrong?
  • Is there something you really like that we could improve on?
Get in touch with the Webmaster!


Follow us on

Facebook

Twitter


Useful links

Prudential Regulation Authority

Financial Conduct Authority

ABCUL Logo
Association of British Credit Unions

StepChange
Step Change Debt Charity

Money Advice Service
Money Advice Service

Consumer Affairs
Consumer Affairs





Registered Office: 142 Union Street, Stonehouse, Plymouth PL1 3HL. Registered Number IP00561C
Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. FRN 213688
A Member of the Association of British Credit Unions Ltd (ABCUL)